SHIPPING & RETURNS
** DUE TO COVID-19, SHIPPING TIMES MAY TAKE 6-8 WEEKS.
We apologize for the delay but, unfortunately, there is nothing we can do. We apologize and appreciate your understanding and patience during these crazy times.
Letter Mail Postage - $3.00 (CAD)
Letter Mail Postage is expected to arrive 6-8 business days after being shipped but could take up to 21 business days, as per Canada Post. Although it is not common for Canada Post to misplace a package, Ottawa Valley Bowtique will not be held responsible for replacement or refund for any misplaced packages shipped via letter mail.
Boxed, Letter Mail Postage - $6.00 (CAD)
Help keep those bows looking even better! Highly recommended for clay bows. Letter Mail Postage is expected to arrive 6-8 business days after being shipped but could take up to 21 business days, as per Canada Post. Although it is not common for Canada Post to misplace a package, Ottawa Valley Bowtique will not be held responsible for replacement or refund for any misplaced packages shipped via boxed letter mail.
Boxed, Tracked Postage - $15.00 (CAD)
Tracked Postage can be chosen for orders of any amount, but any orders over $150 CAD will automatically be sent via Tracked Postage. This option includes a tracking number, content insurance, and is expected to arrive 2-4 business days after being shipped.
Untracked Letter Mail - $6.00 (CAD)
Tracked Postage - $16.00 (CAD)
All US and International orders will be sent via Tracked Postage. This option includes a tracking number, content insurance, and is expected to arrive 14 business days after being shipped. Please note these order's may due to customs processing.
Our turn around time is 1-2 weeks but we always try our hardest to get orders out well before that.
Holiday Hustle Guarantee
We understand that may people order bows for Christmas and other holidays surrounding this time. Any holiday purchases made after October 17th, we cannot guarantee that your package will arrive on time. While these stipulations may seem silly, they are in place due to the nature of increased processing time surrounding the upcoming holiday season both from us and Canada Post. We will not issue refunds because a package doesn’t arrive on time once this Holiday Hustle Guarantee is in effect. Orders placed in November and early December should still arrive in time but we cannot make that guarantee. Anyone needing a package by a certain time is strongly encouraged to purchased tracked shipping.
Due to Ottawa Valley Bowtique products being hair accessories and jewelry, all sales are final.
However, Ottawa Valley Bowtique prides themselves on the quality of their handmade products, and urges you to make contact within 24 hours of receiving your package, should there ever be any quality issues, so we can review the circumstances and take any possible action to assure our customers' happiness.
We appreciate your business, and we will assure you receive the exceptional customer service you deserve.
Please do not let children play with bows. We are not responsible for replacing damaged bows caused by children. Children should be supervised while wearing bows due to possible small parts. Please remove prior to sleeping. Clays may become loose overtime. It is not our responsibility for any potential choking hazard. Please check frequently and supervise children while wearing. We are not responsible for broken clays. Inspect all bows regularly. Any soother clip or teething should be inspected regularly. Never leave children unattended with these products due to potential choking hazard.
* IMPORTANT INFORMATION*
The shapes used in ALL Ottawa Valley Bowtique bows are protected.
It is therefore illegal to replicate our bow shapes.